Refund & return policy

Digital games (keys)

Because a key can be used the moment it is revealed, digital purchases are non-refundable once the key has been delivered, except when the key is invalid or already used. In that case we replace the key or refund you in full.

Physical discs

Unopened discs can be returned within 7 days of delivery for a full refund. Damaged or wrong items are replaced at no cost — please report them within 48 hours with a photo.

How refunds are paid

Approved refunds are returned to the original payment method through PayFast within 7–14 working days.

To request a refund, email info@gamingxveria.site with your order number.